How Chatbots Impact Enterprise Business Enablement
This is a non-Messenger example , but it points to how businesses follow consumer behavior trends. Slack is a business messaging and communication platform that has grown significantly over the past few years, a nd, part of that success is due to its extensive bot store. A number of startups have created enterprise class business, marketing, and sales enablement bots to help professionals get their job done — including Troops, which recently raised $2.6 million dollars to connect Salesforce to Slack. Business Insider As Facebook rolls out its Facebook at Work service, we expect similar enterprise apps to appear on its platform. HubSpot, for example, has its own integration that allows you to connect its chatbot to Facebook Messenger. When You Shouldn't Use Chatbots for Customer Service There are moments in the customer journey where a chatbot isn't appropriate and the customer needs to speak wit...