5 Software and Tech Tools That Can Help You Train Service Reps

 Our most memorable shopping experiences are typically fantastic or terrible. Anything in between tends to be overlooked, and won’t come up in conversation when a friend asks for recommendations.

In order to stand out, your goal should be to provide the best customer experience possible and prioritize customer success at your business.

After all, satisfied customers lead to an increase in customer retention, customer referrals, and overall revenue. And, that’s just the beginning. There are plenty of reasons why customer service is important and why it's beneficial for a company to invest in it.

→ Download Now: Customer Support Training Template [Free Template]

A great place to start is with customer service training tools. It’s important to properly train your service reps so they can succeed at their jobs and create delightful customer experiences.

In this post, we’ve compiled a list of handy service training tools that will make your support team an impressive touchpoint for your customers.

Customer Service Training Tools and Software

1. Lessonly

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Used by companies such as Warby Parker and HelloFresh, Lessonly is a business training software that encourages businesses to “Do Better Work.” With Lessonly’s customer service training software, you can build simple, yet effective, lessons for your team in minutes. With this scalable framework, you can provide consistent and targeted training so all your reps have access to the same strategies to make customer experiences exceptional.

The training modules include practical scenarios such as responding to mock-tickets, chats, emails, and phone calls. These modules provide a safe space for your staff to sharpen their skills. The more your reps practice, the more likely they’ll satisfy your customers.

Price: Pricing available on request

2. Rise

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Rise is a modern online training tool that can also help train your service reps. According to Rise, its courses are easy to create, enjoyable to take, and simple to manage. To build lessons, there are custom templates, image libraries, and well-researched content lessons readily available. You’ll only have to piece the elements together.

For your reps, the tool’s simple and modern design will make the training process more enjoyable. Rise also adapts its interactive lessons to all devices to cater to your employees’ preferences.

For yourself, you can track and analyze each member’s learning progress by seeing which trainings have been completed, time spent on training, and quiz scores. You can also assign different courses and learning paths to certain people and groups.

Price: Starter Plan, $399/month for up to 100 people; Growth Plan, $799/month for up to 250 people; Midsize Plan, $1,299/month for up to 500 people; Large Plan, $1,999/month for up to 1,000 people; Enterprise Plan, contact for pricing