What is a Bot? How Conversational UI is Changing Tech
If you work in customer service, or follow the latest in technology news, then you've likely seen a number of articles heralding the arrival of bots. And, as the conversation continues to unfold around this emerging technology, it's hard not to wonder what to make of it. Many people are just learning now what a bot is, let alone understand how or why they should be using it. But the potential for bots is pretty enormous. If tech innovators and bot start ups have their way, there's a good chance bots will significantly impact your online life, and the way you do your job. In this post, let's review what bots are and how this technology is affecting the future of customer service. Table of Contents What are bots? Where are chatbots most used? Use Cases for Bots How Chatbots Impact Enterprise Business Enablement When You Shouldn't Use Chatbots for Customer Service Proof Points: What is the Playbook? → Access Now: 5 Free Customer Support Templates What Are Bots? Bots...